GOOD SHEPHERD HOME MONITORING SYSTEM, INC. 60-DAY CUSTOMER TRIAL AGREEMENT IMPORTANT: THIS SYSTEM DOES NOT GUARANTEE DETECTION OF FALLS, INJURIES, EMERGENCIES, OR OTHER INCIDENTS. Agreement. This Agreement is between Good Shepherd Home Monitoring System, Inc. (“Good Shepherd”) and the customer or authorized legal representative identified above (“Customer”). It governs a no-cost, approximately 60-day field trial of the approved home monitoring equipment and service. 1. Trial Service; Self-Installation. For this Phase 4 trial, Good Shepherd will provide the Customer with an approved sensor package for self-installation at the Service Address. The Customer will install and activate the sensors using Good Shepherd instructions and may contact Good Shepherd for remote technical guidance and troubleshooting. Good Shepherd may test system connectivity and operation remotely after setup. The exact devices will be listed on the Equipment Self-Installation and Accountability Record. Cameras and wearable devices are not authorized by this Agreement and require separate signed addenda. 2. No Guarantee; Not Emergency or Medical Care. The system may fail to detect, report, transmit, or correctly classify a fall, injury, emergency, unusual activity, equipment failure, or any other incident. Alerts may be false, delayed, incomplete, or never generated. Good Shepherd does not provide medical care, continuous personal supervision, security, or a guaranteed emergency-response service. Customer must call 911 directly for any known or suspected emergency and must maintain other appropriate safety plans, caregivers, alarms, and medical devices. 3. Monitoring and Response. Good Shepherd may use automated rules and human review to evaluate system information and may contact Customer, designated contacts, caregivers, or emergency services under its then-current procedures. Good Shepherd does not promise continuous monitoring, immediate review, successful contact, dispatch, intervention, rescue, or prevention of injury, loss, or death. 4. Customer Responsibilities. Customer will provide accurate household and contact information; maintain electricity, internet, cellular service, and safe access as required; follow Good Shepherd’s self-installation, placement, activation, and operating instructions; contact Good Shepherd if assistance is needed or if the Customer cannot complete the setup as instructed; notify Good Shepherd when the residence will be unoccupied for more than eight consecutive hours outside the Customer’s normal routine, and notify Good Shepherd when the Customer returns; promptly report changes, outages, damage, or known incidents; avoid moving, disconnecting, covering, altering, or misusing equipment except as directed by Good Shepherd; test personal emergency plans; and notify household members, visitors, caregivers, landlords, or others whose consent may be required. 5. Equipment, Self-Installation, and Access. Unless later sold or transferred in writing, all equipment remains Good Shepherd’s property. Customer accepts responsibility for self-installing the Phase 4 sensor package in accordance with Good Shepherd’s written or electronic instructions and for contacting Good Shepherd if installation or activation cannot be completed as directed. Customer will not improvise, alter, open, modify, or relocate equipment except as instructed by Good Shepherd. Good Shepherd may provide remote assistance and may, when reasonably necessary, arrange access by scheduled personnel for troubleshooting, maintenance, replacement, inspection, or removal. Good Shepherd may remove or disable equipment when the trial ends or this Agreement is terminated. Customer is responsible for loss or damage caused by intentional acts, misuse, unauthorized changes, or failure to provide reasonable care, excluding ordinary wear or equipment failure. 6. Privacy and Data. Good Shepherd may collect device status, activity patterns, alerts, contact records, support records, installation information, survey responses, and other information needed to operate and evaluate the trial. Good Shepherd may share information with its personnel, contractors, technology providers, designated contacts, and emergency services as reasonably needed. Good Shepherd may use de-identified or aggregated trial information for testing, reporting, product improvement, and business planning. No camera or wearable data may be collected unless the applicable separate addendum is signed. 7. Service Interruptions. Service depends on devices, batteries, software, vendors, power, internet, cellular networks, and other systems outside Good Shepherd’s complete control. Good Shepherd may suspend service for maintenance, safety, suspected misuse, technical problems, legal requirements, or trial changes. 8. Withdrawal and Termination. Customer may withdraw at any time by notifying Good Shepherd and allowing equipment removal. Good Shepherd may end or modify the trial at any time, including when the home is unsuitable, consent is withdrawn, equipment is misused, service cannot be supported, or safety or privacy concerns arise. 9. End of Trial. The trial does not automatically become a paid service. Any continued service requires a separate written agreement stating the price and terms. Customer may decline paid service without penalty and must then permit prompt equipment removal unless Good Shepherd agrees in writing to transfer or sell it. 10. Release and Limitation of Liability. To the fullest extent permitted by law, Customer accepts the risks and limitations described in this Agreement. Good Shepherd is not liable for an incident the system does not detect or report, a delayed or incorrect alert, inability to reach any person, third-party or utility failure, or actions or omissions of emergency responders, caregivers, contacts, vendors, or other third parties. Good Shepherd is not liable for indirect, special, incidental, punitive, or consequential damages. Good Shepherd’s total liability arising from the no-cost trial will not exceed $500, except where a limitation is prohibited by law or for liability that cannot legally be limited. 11. No Warranty. The trial equipment and service are provided for evaluation on an “as available” basis. Except for obligations that cannot legally be disclaimed, Good Shepherd disclaims express and implied warranties, including merchantability, fitness for a particular purpose, accuracy, uninterrupted operation, and non-infringement. 12. Confidentiality; Proprietary Equipment, Software, and Intellectual Property. All sensors, communications equipment, firmware, software, applications, configurations, documentation, technical information, designs, methods, and related materials provided or made available for the trial are proprietary to Good Shepherd or its licensors and are provided solely for participation in this trial. Unless Good Shepherd expressly agrees otherwise in writing, the equipment remains Good Shepherd’s property. Customer will not, and will not permit any other person to, open, disassemble, dismantle, alter, repair, reverse engineer, decompile, decode, copy, reproduce, photograph internal components for replication, extract firmware or software, attempt to discover source code or technical design, bypass security features, or create derivative versions of any equipment or software. Customer will not install, upload, add, replace, modify, or attempt to modify any software, firmware, code, application, configuration, or programming on or associated with the sensors or system unless specifically authorized in writing by Good Shepherd. Customer will use nonpublic technical information learned through the trial only for the trial and will not disclose it to any third party except household members or caregivers who need the information to participate and who agree to these restrictions. Customer will promptly notify Good Shepherd of any suspected unauthorized access, copying, tampering, disclosure, or modification. These obligations survive the end of the trial and the return or removal of the equipment. 13. Kansas Law; Entire Agreement. Kansas law governs this Agreement. This Agreement, the Equipment Self-Installation and Accountability Record, privacy notices, and any separately signed addenda are the complete trial agreement. Changes must be in writing. If one provision is unenforceable, the remaining provisions remain effective. CUSTOMER ACKNOWLEDGMENTS Initials: ______ I understand that the system may not detect or report any fall, injury, emergency, unusual activity, equipment failure, or other incident. Initials: ______ I understand that I must call 911 directly for emergencies and must not rely on this system as my only safety, medical, security, or emergency-response measure. Initials: ______ I received self-installation and operating instructions, the Good Shepherd support contact method, privacy terms, and the trial end date. Initials: ______ I understand that I am responsible for self-installing and activating the Phase 4 sensor package in accordance with Good Shepherd instructions and for contacting Good Shepherd if I need assistance. Initials: ______ I understand that the equipment, firmware, software, and related technology are proprietary to Good Shepherd or its licensors, and I will not disassemble, reverse engineer, copy, alter, or add to the equipment or software. AGREED AND ACCEPTED EQUIPMENT SELF-INSTALLATION AND ACCOUNTABILITY RECORD This record is part of the Customer Trial Agreement. The Customer should verify the equipment received, placement, operating status, and condition during self-installation and again at removal, transfer, or trial completion. Good Shepherd may assist remotely with activation, placement questions, and verification of system connectivity. Self-installation notes, exceptions, support provided, or placement limitations: ________________________________________________________________________________ ________________________________________________________________________________ Customer acknowledges receipt of the listed equipment and the self-installation instructions and confirms that placement and operating status were reviewed during setup, either independently or with remote Good Shepherd assistance. This record does not change the limitations and disclaimers in the Customer Trial Agreement. OPTIONAL CAMERA ADDENDUM AND CONSENT This addendum is optional. No camera may be installed, activated, viewed, or recorded unless this addendum is completed and signed. A. Consent and Placement. Customer specifically consents to the listed camera locations and functions. Cameras will not be placed in bathrooms or other areas where a person reasonably expects complete bodily privacy. Customer is responsible for obtaining any required consent from residents, caregivers, employees, visitors, landlords, or other affected persons and for informing them that monitoring may occur. B. No Guaranteed Observation or Detection. A camera does not guarantee that Good Shepherd or any other person will see, record, review, recognize, or respond to a fall, injury, emergency, crime, or other incident. Video or audio may be blocked, unavailable, delayed, incomplete, deleted, corrupted, or misunderstood. C. Access, Use, and Disclosure. Camera information may be accessed by the persons listed above and by authorized Good Shepherd personnel, contractors, technology providers, or emergency services when reasonably needed for system operation, support, investigation, or response. Internet-connected cameras carry risks of unauthorized access despite reasonable safeguards. D. Withdrawal. Customer may withdraw camera consent at any time. Good Shepherd may then disable or remove the camera. Withdrawal does not require Customer to leave the remainder of the trial unless the system cannot reasonably operate without the camera. Customer election: ☐ I ACCEPT camera monitoring under this addendum. ☐ I DECLINE camera monitoring. CAMERA CONSENT OPTIONAL WEARABLE DEVICE ADDENDUM AND CONSENT This addendum is optional. No wearable device may be assigned or activated unless this addendum is completed and signed. A. Use and Limitations. Customer agrees to wear, charge, maintain, and use the device as instructed. Performance may be affected by fit, placement, movement, charging, battery condition, connectivity, physical surroundings, user behavior, and other factors. B. No Guaranteed Fall or Incident Detection. The wearable may fail to detect or report a fall, injury, emergency, location, unusual activity, or other incident. It may also generate false alerts. Customer must call 911 directly for emergencies and must not rely on the wearable as the only safety or medical device. C. Health and Location Information. The wearable may collect activity, location, device-status, alert, and related information. It is not a medical device unless specifically identified as such in writing, and Good Shepherd does not diagnose, treat, or provide medical advice. Information may be shared as described in the main Agreement. D. Withdrawal. Customer may stop using the wearable and withdraw consent at any time by notifying Good Shepherd and returning the device. Good Shepherd may replace, disable, or remove it if it is unreliable, unsafe, misused, or unsupported. Customer election: ☐ I ACCEPT the wearable under this addendum. ☐ I DECLINE the wearable. WEARABLE CONSENT Customer: Service Address: Trial Start / End: Start: ____________________ End: ____________________ Primary Contact: Emergency Contacts: Customer/Legal Representative Signature Date Printed Name and Authority, if representative Good Shepherd Representative Signature Date Printed Name and Title Customer: Service Address: Self-Installation Date: Kit Number: Item / Device Manufacturer / Model Serial / MAC / ID Location Condition Tested / Operational Removal / Transfer Status Customer / Legal Representative Signature Date Printed Name Good Shepherd Support Representative (if remote assistance provided) Date Printed Name Customer: Service Address: Camera Location(s): Camera Functions: ☐ Live view ☐ Recorded video ☐ Audio disabled ☐ Other: __________________ Authorized Viewers: Recording Retention: Customer/Legal Representative Signature Date Printed Name and Authority, if representative Good Shepherd Representative Signature Date Printed Name and Title Customer: Wearable Device: Functions Enabled: ☐ Fall alert ☐ Manual help button ☐ Location ☐ Activity ☐ Other: __________ Expected Wearing Schedule: Customer/Legal Representative Signature Date Printed Name and Authority, if representative Good Shepherd Representative Signature Date Printed Name and Title